Cancellation Policy

Effective date:

We understand plans change. This policy helps us keep scheduling fair and reliable for all clients.

Rescheduling

• You may reschedule by contacting us as soon as possible.
• Rescheduling requests are subject to availability.

Cancellations

• Please provide at least 24 hours notice to cancel or reschedule.
• Same-day cancellations or no-shows may result in a cancellation fee to cover reserved time and travel.

Access issues / lockouts

• If we cannot access the property at the scheduled time (lockout, no answer, pets not secured, etc.), it may be treated as a no-show.

Weather and emergencies

If severe weather or an emergency impacts service, we will communicate and reschedule as soon as possible.

Contact

To cancel or reschedule, contact us:
Phone/Text: 617-990-0540